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Terms of Service

Last Updated: 12/14/2024 10:30 PM BST

1. Introduction

Welcome to CalmMind (“we,” “us,” “our”). By accessing or using our website, mobile application, or any related services (collectively, the “Services”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our Services. If you do not agree with these Terms, you may not use our Services.

2. Eligibility

To use our Services, you must be at least 18 years of age or the age of majority in your jurisdiction. By using our Services, you represent and warrant that you meet this eligibility requirement.

3. Registration and Account

You may need to create an account to access certain features of our Services. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

4. Pharmaceutical Products

We offer both over-the-counter (OTC) and prescription pharmaceutical products for sale through our Services. By purchasing pharmaceutical products from us, you acknowledge and agree to the following:

  • Prescription Medications: If you are purchasing prescription medications, you are encouraged to provide a valid prescription from a licensed healthcare provider. We reserve the right to verify the authenticity of the prescription and the credentials of the prescriber, if you provide us with the same.
  • Over-the-Counter Medications: You agree to use OTC medications responsibly and according to the instructions provided on the packaging or as directed by a healthcare provider.
  • Product Information: We strive to provide accurate information about the pharmaceutical products we sell, including descriptions, usage instructions, warnings, and potential side effects. However, we do not guarantee the completeness or accuracy of such information. You should consult with a healthcare provider before using any pharmaceutical product, especially ones purchased through this website. Please also note that all multimedia (images, videos, etc.) and textual representation of our products offered on the website are for reference purposes only and the product delivered at your disposal may be different from what you see on the website.
  • Compliance with Laws: By purchasing pharmaceutical products from us, you agree to comply with all applicable local, state, and federal laws and regulations, including those related to the purchase, possession, and use of pharmaceuticals.

5. Payment and Billing

  • Pricing: All prices are listed in GBP and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling fees, which will be calculated at checkout.
  • Payment Methods: We accept cryptocurrencies, credit cards, debit cards, bank transfers, and wire transfers. You agree to provide accurate and complete payment information depending on the method you choose.
  • Billing: By providing a payment method, you authorize us to charge the full amount of your purchase, including any applicable taxes, shipping, and handling fees, to the payment method provided.

6. Shipping and Delivery

  • Shipping: We ship pharmaceutical products only to addresses within the United Kingdom. Shipping times may vary depending on the destination and shipping method selected at checkout, though majority of our parcels reach our customers between 7 – 14 days.
  • Delivery: You are responsible for providing accurate delivery information. We are not liable for any delays or delivery failures caused by incorrect or incomplete information, or due to any customs processing issues or delays at the destination country.
  • International Shipping: You are responsible for ensuring that the pharmaceutical products you purchase comply with the import regulations of your country. We are not responsible for any customs duties, taxes, or other fees that may be imposed by your country.

7. Returns and Refunds

  • Prescription Medications: Due to legal and safety regulations, prescription medications cannot be returned or refunded, except in the case of a product defect or error on our part.
  • Over-the-Counter Medications: OTC medications may be eligible for return or refund within 15 days of purchase, provided that the product is unopened, unused, and in its original packaging.
  • Refund Process: To request a return or refund, please contact our customer service team at through the Contact Us page. Refunds will be processed on a case-by-case basis and within 15 business days after we receive the returned product.

8. User Conduct

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are prohibited from:

  • Using our Services to purchase pharmaceutical products for resale or distribution without our written consent.
  • Misrepresenting your identity or affiliation with any person or entity.
  • Interfering with or disrupting the operation of our Services.
  • Attempting to gain unauthorized access to our systems or networks.

9. Privacy

Your use of our Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Services or the purchase and use of any pharmaceutical products, even if we have been advised of the possibility of such damages.

11. Dispute Resolution

Any disputes arising out of or related to these Terms or your use of our Services will be resolved through binding arbitration in accordance with the rules of the courts of the United Kingdom of Great Britain and Northern Ireland. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our Services after the changes are posted constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us through the Contact Us page.

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